FAQ
Please check the size guide to help determine the correct fit and size for you.
Sale items with a discounted price 30% off or more are final sale and cannot be returned.
Delivery time depends on the distance the goods have to travel.
Online returns can not be returned to the store for a refund or store credit.
You can only return for an exchange, if the size is available.
You can only return for an exchange, if the size is available.
Shipping is free for all orders over $99 and a flat $9 fee for all order under $99.
Please contact hello@shopmaie.com with your concerns regarding your package, we will contact our courier and provide you with an update.
When the selected shipper provides proof of delivery, Maie is not responsible to replace stolen or missing packages.
When the selected shipper provides proof of delivery, Maie is not responsible to replace stolen or missing packages.
Please contact hello@shopmaie.com with your concerns regarding your package, we will contact our courier and provide you with an update.
When the selected shipper provides proof of delivery, Maie is not responsible to replace stolen or missing packages.
When the selected shipper provides proof of delivery, Maie is not responsible to replace stolen or missing packages.
If you made a mistake on your order you may try contacting customer service.
Although if it is an error after the order is placed, changes cannot be made.
Please contact info@shopmaie.com to help.
Although if it is an error after the order is placed, changes cannot be made.
Please contact info@shopmaie.com to help.
We accept online returns within 15 days from the day of delivery (the package must be received by Shop Maie no later than 15 days from the date of
delivery).
A full refund to the original method of payment is available on regular price items.
items discounted 30% or less are eligible to be returned for Store Credit only. No refunds will be given on any sale merchandise. Items discounted more than 30% are a FINAL SALE Store credit, it will be emailed to you in the form of an e-gift card. E Gift Cards have no expiration date.
A full refund to the original method of payment is available on regular price items.
items discounted 30% or less are eligible to be returned for Store Credit only. No refunds will be given on any sale merchandise. Items discounted more than 30% are a FINAL SALE Store credit, it will be emailed to you in the form of an e-gift card. E Gift Cards have no expiration date.
If your item doesn’t fit, you cannot do an online exchange at this time.
You must request a return and place a new order. You can visit the Mayfair store and do an in person exchange if we have the stock on hand.
You must request a return and place a new order. You can visit the Mayfair store and do an in person exchange if we have the stock on hand.
If your order says pending, there is some circumstance beyond our control that may put your purchase on hold.
Email info@shopmaie.com to start the return process. Include your name and order confirmation number
Please allow 5-10 days for your refund process.
All refunds must be issued to the original form of payments.
A store credit will be issued instead of a refund if the card is no longer active and our bank could not process your refund.
All refunds must be issued to the original form of payments.
A store credit will be issued instead of a refund if the card is no longer active and our bank could not process your refund.
See return and exchange page